The more comfortable you make your holiday occupiers the more likely they are to recommend your accommodation to their friends and family, and the more likely they are to return year on year.
The owners of holi-lets.com have found through experience that the following points make for happy
and contented customers, and the cost can be built-in:
Welcome pack
Tea, coffee, sugar, biscuits, milk, bottle of white wine, flowers/plant (real/dried)
No extra charges for:
Linen, gas, electric, water, pets, security deposit, cot, highchair, heating of swimming pools
Extra equipment
Dishwasher, disposable bbq, television in all bedrooms
Basic Christmas tree and decorations at Christmas
After holiday occupiers have returned home, holi-lets.com sends a feedback email to the holiday customer requesting that they take a few minutes of their time to rate your holiday property on a 1-5 rating basis, (1 being excellent and 5 being very poor).
This star rating is then built up and can be found on the property description page for each individual property on the site